What Are The Roles And Responsibilities OF Contracts and Claims Managers?


Contract and claims managers have many significant obligations and responsibilities as they see contracts through the contract management lifecycle. They often work as “middlemen” between employees, companies, customers, and independent contractors. This means recommendations, negotiations, record keeping, change management, monitoring, and more.

Lisa Dudzik is a proactive, versatile and dedicated contracts and claims manager. Across several industries, she has over 18 years of large-scale construction project experience including projects for high capacity roads and highways, and stations and subways.

Contract Evaluation, Drafting, Negotiation, and Execution

Contracts and claims managers can work for an extensive variety of organizations including non-profit, government, and the private sector. No matter the type of industry, they are the prime individuals responsible for managing and creating the contracts that those organizations use. To supervise contracts from drafting to execution, contracts and claims managers need to be skilled in negotiation, legal compliance, and relationship management. Having a good knowledge of the contract management lifecycle is essential.

Maintain Contractual Records

Keeping up good records, even after the contract has been seen through to implementation, is critical. Record management serves as an evidence and audit trail and needs to be easily available for auditing.

Preferably, the contract manager will develop a very systematic filing system to maintain complete records on the entire contract and procurement administration processes. Records should be maintained by the procuring organization in addition to the entity responsible for contract administration. This aids with sharing authorized and relevant information with other departments, such as finance, as determined in the contract management plan. How long procurement records are kept in the active files, and the external and internal auditing of these records, will be determined by the regulatory and legal framework associated with the contract type.

Develop and Implement Policies and Procedures

Procedures and policies provide a clear link between the managing organization’s vision and the way that vision is carried out on a daily basis. Having a full-bodied set of established policies and procedures can help increase efficiency and reduce organizational expense as well as provide a standard for decisions down the road. It’s significant for contract managers to have a set of procedures in place as they deal with independent customers, contractors, or employees so that best practices can be maintained. They also provide a backdrop for responsibility expectations and help protect against regulatory, legal, and liability issues.

Time and again, companies have had no one providing the supervision for achieving those outcomes or managing that risk and complexity– and that is why the role of contracts and claims manager is emerging as an important competency in today’s organizations.

Lisa Dudzik has extensive experience and knowledge in all segments of the project commercial contracting life-cycle. Having managed the processes from pre-award negotiation and evaluation through an issuance of Take-over Certificate, she is able to deliver maximum contractual entitlement while guaranteeing dispute prevention through solid contractual management. Her thirst for willingness and knowledge to grow and learn enables her to offer relevant and accurate support that is not only best in-class but also focused on a best for project approach.

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Kevin Bravo

The author Kevin Bravo

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